We offer free shipping on all orders above $150 CAD shipped in Canada. For orders below $150 CAD, we charge a $15 CAD shipping fee. All orders are charged for duties and tax where appropriate per the law.
Orders are typically processed within 3-5 business days at the warehouse. Shipping times vary based on destination, but we aim to get your order to you within 10-12 business days after it has been processed.
NOTE: PRODUCTS MARKED AS 'FINAL SALE' AT TIME OF PURCHASE ARE NOT ELIGIBLE TO BE RETURNED, NOR EXCHANGED. If you believe your item to be defective - please contact our support team.
Your workout is hard enough, so our goal is to make your experience as easy as possible. We offer a 90 day return policy for orders placed in Canada, and the only thing we ask is that your products are sent back in their original condition (unworn, unwashed, and with tags applied) and in the original packaging. Return shipping is $15.
Please visit tenthousandcanada.loopreturns.com to initiate a return. With your order number and shipping address, you can request a return for a refund and then can purchase a different style, size, or color.
If you have any questions about the returns process, please contact us at firstname.lastname@example.org.