As of now, our fulfillment centers have been working hard to meet our 1-2 business day standard, but customers may experience delays due to various issues affecting UPS and USPS deliveries. You should still receive your shipping confirmation email with tracking once it has shipped. Please also note that items on your order may ship separately. If you have placed an order with us and are concerned your package may be affected (no movement for 7-10 business days), please contact our Support team here.
We know this is unfortunate news, but want to make sure you are kept updated on the latest information regarding your order and know we are working to fix this issue going forward.
How will I know if my order is affected?
Our fulfillment centers have not had any issue meeting our 1-2 business day fulfillment standard. However, if your order is experiencing delays beyond 7-10 business days of the estimated delivery date on your tracking page from UPS or USPS, please contact our Support team here and we will attempt to resolve the issue - but please note that we have been advised by local post offices that most delays are unavoidable at this time.
Can I still submit returns and exchanges?
Yes! As always, all non-final sale merchandise (unworn, unwashed, and tagged) is eligible for free returns and exchanges within 90 days. We process any returns or exchanges as soon as your returned order hits the mail stream and is marked "in transit" - so there should not be any additional delay in receiving any refunds, store credit, or exchange order.
Can I adjust the delivery address on my order?
Unfortunately, if you have already received a tracking number for your order, we are unable to adjust the delivery address. Our recommendation is to attempt to contact the shipping carrier to adjust your delivery address. If this is not possible, please contact our Support team here and we will attempt to resolve the issue.
If your order has not received a tracking number and was placed within 2 hours of sending your request, you can submit an address change request here.
Will I be charged before my order has shipped?
As always, you will be charged at the time you place an order. If your order has not yet received a tracking number and you would like to cancel it, please contact us here.
Are there any delays to APO, DPO, or FPO addresses?
For orders shipped to APO, DPO, or FPO addresses, you may experience additional delays depending on your location. Some locations may be returning packages to the sender, while others are holding for release at a later time. We ask that if you are shipping to an APO, DPO, or FPO location, that you ensure your local post office has confirmed that they will be accepting and delivering any USPS mail and packages.